Terms & Conditions – Abaya Alqattan

Last Updated: 1/2/2026

Welcome to Abaya Alqattan, a store specialized in designing elegant abayas. By accessing our website or placing an order, you agree to the following terms and conditions:

1. Definitions

• Store: Refers to Abaya Alqattan across all platforms.

• Customer: Any person who browses or purchases from the store.

• Products: All abayas and fashion designs offered for sale.

2. Acceptance of Terms

• Using the website or completing a purchase constitutes full acceptance of these terms.

• The store reserves the right to modify these terms at any time without prior notice.

3. Product Nature

• All abayas are carefully designed and may be made to order.

• Slight color variations may occur due to lighting or screen settings.

• Customers are responsible for selecting the correct size based on the provided size chart.

4. Orders & Payments

• Orders are confirmed once payment is successfully completed.

• Made-to-order items will not be processed until payment is confirmed.

• The store reserves the right to cancel an order due to material unavailability or unforeseen circumstances, with a full refund issued.

5. Shipping & Delivery

• Orders are shipped within the timeframe specified at checkout.

• The store is not responsible for delays caused by shipping companies.

6. Pricing

• Prices are subject to change without prior notice.

• The applicable price is the one displayed at the time of purchase.

7. Intellectual Property

• All designs, images, and content are the property of Abaya Alqattan and may not be used without prior permission.

Privacy Policy – Abaya Alqattan

Abaya Alqattan is committed to protecting customer privacy and personal data.

1. Information We Collect

• Name

• Phone number

• Shipping address

• Order details

2. Use of Information

We use your information to:

• Process and deliver orders

• Communicate regarding orders

• Improve service quality and customer experience

3. Data Protection

Appropriate security measures are applied to protect personal information from unauthorized access.

4. Information Sharing

Customer data is not shared with third parties except for shipping purposes or when required by law.

Exchange & Return Policy – Abaya Alqattan

1. Exchange

• Exchanges are accepted within 3 days of receiving the order.

• Items must be unused, in original condition, with tags and original packaging.

2. Returns

• Cash refunds are not accepted.

• Exchange only is allowed.

• Shipping fees are non-refundable.

3. Non-Exchangeable Items

• Custom-made or tailored abayas.

• Discounted items.

4. Damaged or Incorrect Items

• Customers must contact us within 24 hours of delivery with clear photos.

• The store will cover exchange shipping costs in this case.
  
  Phone Number: 96599989515